Support Centre
Know your broadband rights
Practical guides on switching, price rises, compensation, billing disputes and how to escalate a complaint.
Consumer Rights
Mid-contract price rises: what your provider can and can’t do
Since January 2025, Ofcom requires broadband price rises to be set out in pounds and pence at the point of sale.
2 September 2026 · 5 min read
Switching Guide
Switching broadband with One Touch Switch
Moving to a new provider on a different network? Your new provider now handles the switch for you.
14 August 2026 · 4 min read
Affordability
Broadband social tariffs: are you eligible?
Cheaper broadband for households receiving Universal Credit, Pension Credit and some other benefits.
21 July 2026 · 3 min read
Complaints
How to escalate a broadband complaint
From your first complaint to alternative dispute resolution (ADR), step by step.
30 June 2026 · 4 min read
Consumer Rights
Automatic compensation for broadband faults and missed appointments
Signed-up providers must pay you automatically for slow repairs, missed engineer visits and delayed installs.
12 May 2026 · 3 min read