Mid-contract price rises: what your provider can and can’t do

For contracts taken out on or after 17 January 2025, Ofcom rules mean any price rise that is built into your contract must be shown in pounds and pence — for example “+£3 per month each April”. Providers can no longer use inflation-linked formulas such as “CPI + 3.9%” in new contracts.

Check what your contract says

• Find the price-rise clause in your contract summary — it must be shown prominently before you sign.
• Older contracts may still contain inflation-linked rises until they end.

When you can leave without a penalty

If your provider makes a change that isn’t set out in your contract and that isn’t to your benefit, you can usually leave penalty-free. You normally have one month from being told about the change to do so.

How NetScore shows this

Every deal card on NetScore shows the price-rise terms and the total contract cost including those rises, so you can compare the real price over the whole contract.