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BT Broadband

Openreach

The UK's largest broadband provider, on the Openreach network.

Rate BT BroadbandOfficial website (opens in a new tab)
Good2,630 verified votes · high confidenceThe NetScore is 588 out of a possible 1000, which falls in the Good band.

Score breakdown

Customer Satisfaction & Voting · 35% weight
627/1000
Customer Support · 25% weight
559/1000
Affordability & Value · 25% weight
480/1000
Reliability & Performance · 15% weight
727/1000
Rank
#8
Eligible votes
2,630
Confidence
HIGH
Last calculated
29 Oct 2026, 21:16 · v1.1

NetScore history

500575650May 26Jun 26Jul 26Jul 26Aug 26Sept 26Oct 26
View as table
NetScore history
DateNetScoreRank
02/05/20265988
01/06/20265968
01/07/20265948
31/07/20265928
30/08/20265918
29/09/20265898
29/10/20265888

Available packages

Availability varies by address. Check your postcode to confirm.

  • Social tariff
  • FTTC
  • Openreach

Price rises: Price fixed for the full contract

BT Broadband

Home Essentials (Social)

  • Smart Hub 2
  • £0 setup
Download
36 Mbps
Upload
9 Mbps
Contract
1 mo

£15.00/mo

Total £15.00 over 1 mo

NetScore588/1000GoodSee deal at BT Broadband (opens in a new tab)

Price checked 29 Oct 2026, 21:17. We may earn a commission — it never affects scores.

  • FTTC
  • Openreach

Price rises: +£3.50/month each April

BT Broadband

Fibre 2

  • Smart Hub 2
  • £0 setup
Download
67 Mbps
Upload
18 Mbps
Contract
24 mo

£31.99/mo

Total £858.76 over 24 mo

NetScore588/1000GoodSee deal at BT Broadband (opens in a new tab)

Price checked 29 Oct 2026, 21:17. We may earn a commission — it never affects scores.

  • FTTP
  • Openreach

Price rises: +£3.50/month each April

BT Broadband

Full Fibre 900

  • Smart Hub 2
  • £0 setup
Download
900 Mbps
Upload
110 Mbps
Contract
24 mo

£49.99/mo

Total £1,290.76 over 24 mo

NetScore588/1000GoodSee deal at BT Broadband (opens in a new tab)

Price checked 29 Oct 2026, 21:17. We may earn a commission — it never affects scores.

Verified customer reviews

Write a review

  • Rock-solid connection

    Satisfaction 8/10

    Setup was quick and speeds have matched what was advertised every evening.

    Verified customerLS1 areaCustomer for 44 months29 October 2026

  • Decent speeds, slow support

    Satisfaction 7/10

    Speeds are good most of the time; support took a few days to resolve a router issue.

    Verified customerE14 areaCustomer for 37 months29 October 2026

  • Fine but not cheap

    Satisfaction 7/10

    Connection is reliable but the price after the first year is hard to justify.

    Verified customerM4 areaCustomer for 34 months29 October 2026

  • Decent speeds, slow support

    Satisfaction 5/10

    Speeds are good most of the time; support took a few days to resolve a router issue.

    Verified customerSW1A areaCustomer for 8 months29 October 2026

  • Fine but not cheap

    Satisfaction 7/10

    Connection is reliable but the price after the first year is hard to justify.

    Verified customerEH1 areaCustomer for 9 months29 October 2026