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Virgin Media

Virgin Media

Cable and XGS-PON network operator offering gigabit speeds.

Fair2,810 verified votes · high confidenceThe NetScore is 513 out of a possible 1000, which falls in the Fair band.

Score breakdown

Customer Satisfaction & Voting · 35% weight
556/1000
Customer Support · 25% weight
424/1000
Affordability & Value · 25% weight
468/1000
Reliability & Performance · 15% weight
636/1000
Rank
#10
Eligible votes
2,810
Confidence
HIGH
Last calculated
29 Oct 2026, 21:16 · v1.1

NetScore history

450525600May 26Jun 26Jul 26Jul 26Aug 26Sept 26Oct 26
View as table
NetScore history
DateNetScoreRank
02/05/202652710
01/06/202652410
01/07/202652210
31/07/202652010
30/08/202651810
29/09/202651510
29/10/202651310

Available packages

Availability varies by address. Check your postcode to confirm.

  • Cable
  • Virgin Media

Price rises: +£4.00/month each April

Virgin Media

M125 Fibre

  • Hub 5
  • £0 setup
Download
132 Mbps
Upload
20 Mbps
Contract
18 mo

£27.00/mo

Total £542.00 over 18 mo

Price checked 29 Oct 2026, 21:17. We may earn a commission — it never affects scores.

  • Cable
  • Virgin Media

Price rises: +£4.00/month each April

Virgin Media

Gig1 Fibre

  • Hub 5
  • £0 setup
Download
1130 Mbps
Upload
104 Mbps
Contract
18 mo

£46.00/mo

Total £884.00 over 18 mo

Price checked 29 Oct 2026, 21:17. We may earn a commission — it never affects scores.

Verified customer reviews

Write a review
  • Fine but not cheap

    Satisfaction 6/10

    Connection is reliable but the price after the first year is hard to justify.

    Verified customerM1 areaCustomer for 11 months29 October 2026

  • Support actually picks up

    Satisfaction 10/10

    Had one outage, got through to a UK agent in minutes and it was fixed the same day.

    Verified customerE14 areaCustomer for 38 months29 October 2026

  • Price rise caught me out

    Satisfaction 4/10

    The April increase was larger than I expected and support couldn't explain it clearly.

    Verified customerB1 areaCustomer for 2 months29 October 2026

  • Decent speeds, slow support

    Satisfaction 6/10

    Speeds are good most of the time; support took a few days to resolve a router issue.

    Verified customerM4 areaCustomer for 47 months29 October 2026

  • Fine but not cheap

    Satisfaction 6/10

    Connection is reliable but the price after the first year is hard to justify.

    Verified customerL1 areaCustomer for 4 months29 October 2026